Frequently asked questions
We will be updating as often as necessary.
The marketplace
Can anyone sell contents on Yigoor?
Yigoor is a closed marketplace. Only approved creators, producers, distributors and event organizers can join the platform. This is done through invitation or a thorough review of received application by our team.
What kind of contents can we find on the platform?
The focus is on quality, insightful contents that foster cultural pride, spark meaningful conversations, empower our community, all while building a sense of belonging. — Lifestyle, Educational, Entertainment, Reality, MasterClass, Motivational and Impacts.
What about live events?
Same — quality, fun, entertaining, educational, insightful and impactful events that are worth paying for.
Do I have to be an African creator or producer?
Yigoor is built for African Creators, producers, distributors and organizers who are doing outstanding job worth paying for. These are individuals or companies looking for the opportunity to widen and broaden accessibility, have full control of their contents and create more routes for income generation.
Access and viewing
How do I stream contents on Yigoor?
Yigoor is a pay-per-view/ on demand platform. Paid contents / live events accessibility only.
Who can stream on Yigoor?
Anyone can stream on Yigoor. Available globally.
What devices can I use to watch?
Yigoor plays in the web browser on your phone, tablet, laptop or smart TV; no app is needed. Your account can be signed in on up to two devices, and plays on one device at a time: pressing play on a second device pauses the first. Signing in on a third device signs the oldest one out.
Is there a mobile app?
Currently, Yigoor is accessible through your web browser on any device. We're working on dedicated mobile apps for iOS and Android, coming soon!
How do I pay?
You can currently pay for streams and live events securely with PayPal, credit card, Apple Pay, Cash App Pay, Amazon Pay through Stripe.
How long do I have access to the content?
Access duration is set by the creator/producer/distributor/organizer. This access time starts from 'FIRST PLAY'. There is also a general 7 day Yigoor frame time to watch all purchased contents. This means you have 7 days to watch or loose access to your paid contents. For future release or early access on demand contents, the frame time starts after premiere. Live events are joined in real time and organizer decides on making recorded version available to participants or not.
Can I access contents from everywhere?
Yes — Yigoor is accessible globally.
Can I cancel or get a refund after paying for content?
Purchased on demand contents are automatically added to your dashboard and cannot be cancelled or refunded. Live events can be cancelled and refunded when done 12 hours before the event.
We respond at the earliest possible time.